Shipping & FAQ
Free domestic shipping on orders of $100 or more with the code THANKYOU at checkout.
Items are packaged and shipped through us twice a week via Canada Express Post. Tracking numbers will be sent to you once shipped. All Canadian and US orders are tracked and your shipping quote includes tracking and insurance. If you would like to reduce shipping costs, please contact us. We are able to send parcels untracked at much lower rates if desired. Thank you for understanding and supporting small business.
Similar to our in-store policy, items can be exchanged for credit in-store or online within 14 days of your original order marked as "delivered" to you via the post. Items can be brought into the store or returned at the customers shipping expense. Returned items must not be opened, used, worn, or damaged, with tags still attached. Earrings, intimates, exhibition pieces, thrift and vintage are final sale. Thank you so much for understanding this policy. As a small business working with many artists, most of our profit goes back to these makers within three weeks of purchase.
We are not responsible for lost, broken, stolen, or unclaimed packages but we can file insurance claims on your behalf. If a package arrives broken or damaged, please inform us within 24 hours of parcel marked as "delivered" to you.
Email or dm us @likelygeneral and we will happily order it for you!
Depending on where you live, you may my subject to duties and brokerage fees that are out of our control. Once an items leaves the shop, it is in the hands of postal conditions within your region which we cannot keep track of. Email us for more info, we're here for ya.
Likely General is not a scent-free space, though the vast majority of our scented offerings are essential oil based and/or natural.
We ask that customers wear masks for our protection when shopping - thank you for understanding. We are able to accommodate 5 visitors comfortably and our changerooms are back open. We have sanitizer ready for you that doesn't smell like gasoline, and clean regularly, you know the deal.
There is an accessibility ramp entering our shop though it is too steep - We are currently in the process of getting another made like our first through StopGap again.
Parking is located at the front of the shop usually. DineTO patios are present until November but there are many spots within the neighbourhood that offer free hourly parking or paid street parking.
For events, workshops, and openings, our washroom is located down a flight of stairs. An ASL interpreter is available for workshops and events with one week notice (my Mom!).
No hate, discrimination, racism, sexism, homophobia - this is a safe and inclusive space. Nothing heals with hate.
For general questions, information, and day-to-day queries, you can reach our staff at likelygeneralstaff @gmail.com
For artist, maker, or gallery submissions, please contact Brooke at likelygeneral @gmail.com
For press, order or shipping information, please contact likelygeneral @gmail.com with the subject title "Press", "Order #", "Shipping"