Pickups & Shipping & FAQ

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389 Roncesvalles Avenue | Toronto

(647) 351-4590 



Online Ordering

Similar to our in-store policy, items can be exchanged for credit in-store or online within 14 days of receiving the item. Items can be brought into the store or returned at the customers shipping expense. If you are wishing to send an item back, please email us first. We reuse shipping supplies from previous packages and all shipments are sent without price tags. Returned items must not be opened, used, worn, or damaged, with tags still attached. We carefully inspect and photograph all items before packaging and we hand deliver to our local post office to support the community. Earrings, intimates, exhibition pieces, thrift and vintage are final sale. Thank you so much for understanding this policy. As a small business working with many artists, most of our profit goes back to these makers within two weeks of purchase. 

We are not responsible for lost, broken, stolen, or unclaimed packages but we can file insurance claims on your behalf. If a package arrives broken or damaged, please inform us within 24 hours of receiving the parcel.

Email or dm us @likelygeneral and we will happily order it for you!

Depending on where you live, you may be subject to duties and brokerage fees that are out of our control. Though we try to help you with this in our shipping, once an item leaves the shop, it is in the hands of postal conditions within your region which we cannot keep track of.  Email us for more info, we're here for ya.

In-Store Shopping

Likely General is not a scent-free space, though 98% majority of our scented offerings are essential oil based and/or natural.

Though not mandatory, we ask that customers wear masks for our protection when shopping - thank you for understanding. We have sanitizer ready for you that doesn't smell like gasoline, and clean regularly, you know the deal.

There is an accessibility ramp entering our shop. We do not have public washrooms.

Paid street parking is located at the front of the shop and side streets offer free parking for 3 hours.

For events, workshops, and openings, our washroom is located down a flight of stairs. An ASL interpreter is available for workshops and events with one week notice (my Mom!).

No hate, discrimination, racism, sexism, homophobia - this is a safe and inclusive space. Nothing heals with hate.

For general questions, information, and day-to-day queries, you can reach our staff at likelygeneralstaff @gmail.com. For submissions, press, shipping questions, please email Brooke likelygeneral@ gmail.com.

For artist, maker, or gallery submissions, please contact Brooke at likelygeneral @gmail.com

For press, order or shipping information, please contact likelygeneral @gmail.com with the subject title "Press", "Order #", "Shipping"