Shipping & FAQ
Free domestic shipping on orders of $200 or more with the code THANKYOU at checkout. We know this is a little more than other shops/big box suppliers but, free shipping is making it very hard for us to survive as a small business as Canada Post rates are the highest they have been in our 9 years of business and rising each month. For this reason, we have also chosen to remove international shipping and we are currently just shipping to the USA and Canada. If you are an international customer and would like to purchase something, please email us and we'd be very happy to get the least costly shipping quote for you.
Thank you so much for taking the time to understand the in's and out's and extremely high overhead of small business right now -- we are all still struggling from the pandemic and any support you give to small businesses right now is an incredible gift to our sustainability. Thank you for believing in us since 2013!
We use packaging from received parcels to ship to you. This not only reduces an incredible amount of unnecessary shipping waste but reduces costs for us and you.
We also do not ship with packing slips or prices on your goods to make it easier for gifting, and to reduce the packing slip waste. If you need a packing slip or pdf receipt, we're happy to send one to you, just shoot us an email.
Interested in local delivery? We stopped offering this service once we reopened, but, we're curious to know what you would like. We want to hear from you! If we get enough interest, we will hire a local sameday service with rates lower than Canada Post. We send packages through Canada Post and if you are ordering from Toronto, they usually arrive within 3 days from the time we ship.
Items are packaged and shipped through us once or twice a week via Canada Post Expedited (2-3 days). All items are tracked with insurance through Canada Post unless they small parcels where the customer has selected "untracked shipping". Canada Post only offers untracked shipping on small, flat packages. Tracking numbers will be sent to you once your parcel is shipped. I do this manually and so often your parcel has been shipped before I've sent the tracking numbers though you will get them asap. I believe in supporting my local post office as a small business so I physically take parcels to the post once a week.
We encourage responsible shopping and consumerism. The customer is responsible for their own purchase decisions. We are not responsible for lost or stolen packages -- once the item is shipped it is the responsibly of the postal system.
If your parcel is tracked, you are entitled to insurance funds through a claim you may file with your tracking number.
Thank you for understanding and supporting small business! It has been incredible to create this shift with you.
A note about Gift Cards & Store Credit:
As of March 2020, we require our gift cards / store credit to be used within 2 years of purchase. Saving gift cards is a liability that can hurt micro businesses in the long run, though using your gift card within several months of purchase actually encourages and stimulates the growth of small business. The buy-now-use-much-later gift card model is similar to credit, and works well for large long-standing corporations, but it’s not as sustainable for small businesses (especially those survived by a pandemic). Gift cards are the great gift of choice, this is just something deeper to be aware of. We appreciate you ♥.
A note about Shop App:
We don't subscribe to Shop App but know many do. You can still use the app with our store for speedy purchasing but you'll receive notifications and tracking information differently. You will see the item as marked under “shipping" until we send it to the post office. We send parcels to the post office once or twice a week depending on orders and then we manually send tracking numbers the day after shipping.
A note about Status Cards:
Shopify doesn't have an easy way to offer tax exemptions for those with Status cards, but we want to make sure you're not paying more than you have to. For our Indigenous friends, if you'd like to receive your tax exemption, please create an account with us and email us. You are also welcomed to give us a phone call or just shoot us an email first. From there, we can add your exemption to your account and you can shop online or in-store freely without the headache.
Similar to our in-store policy, items can be exchanged for credit in-store or online within 14 days of your original order marked as "delivered" to you via the post. Items can be brought into the store or returned at the customers shipping expense. If you are wishing to send an item back, please email us first. Returned items must not be opened, used, worn, or damaged, with tags still attached. Earrings, intimates, exhibition pieces, thrift and vintage are final sale. Thank you so much for understanding this policy. As a small business working with many artists, most of our profit goes back to these makers within two weeks of purchase.
We are not responsible for lost, broken, stolen, or unclaimed packages but we can file insurance claims on your behalf. If a package arrives broken or damaged, please inform us within 24 hours of parcel marked as "delivered" to you.
Email or dm us @likelygeneral and we will happily order it for you!
Depending on where you live, you may be subject to duties and brokerage fees that are out of our control. Though we try to help you with this in our shipping, once an item leaves the shop, it is in the hands of postal conditions within your region which we cannot keep track of. Email us for more info, we're here for ya.
Likely General is not a scent-free space, though 98% majority of our scented offerings are essential oil based and/or natural.
Though not mandatory, we ask that customers wear masks for our protection when shopping - thank you for understanding. We have sanitizer ready for you that doesn't smell like gasoline, and clean regularly, you know the deal.
There is an accessibility ramp entering our shop. We do not have public washrooms.
Paid street parking is located at the front of the shop and side streets offer free parking for 3 hours.
For events, workshops, and openings, our washroom is located down a flight of stairs. An ASL interpreter is available for workshops and events with one week notice (my Mom!).
No hate, discrimination, racism, sexism, homophobia - this is a safe and inclusive space. Nothing heals with hate.
For general questions, information, and day-to-day queries, you can reach our staff at likelygeneralstaff @gmail.com. For submissions, press, shipping questions, please email Brooke likelygeneral@ gmail.com.
For artist, maker, or gallery submissions, please contact Brooke at likelygeneral @gmail.com
For press, order or shipping information, please contact likelygeneral @gmail.com with the subject title "Press", "Order #", "Shipping"